Privacy & Information

Privacy Policy

1. About Us

This Privacy Policy applies to Trackside Gear ACN 8299338 Australia, located in Sydney, NSW, Australia.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions, you can contact us at:
Email: info@tracksidegear.com
Phone: +61 2 83113048 (9 am to 5 pm AEST)

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Postal or delivery address
  • Phone number (if provided)
  • Order details and purchase history
  • Payment confirmation details (but not your card or banking information)
  • Any other information you provide through our contact forms or sign-up pages

We collect this information directly from you when you place an order, create an account, subscribe to our emails, or contact us.

3. How We Use Your Information

We only use your personal information for purposes directly related to:

  • Processing and delivering your order
  • Providing customer service and responding to enquiries
  • Sending order updates, newsletters, or special offers (if you have opted in)
  • Improving our website and service experience
  • Meeting our legal obligations

We do not sell, rent, or share your information with any third party for advertising purposes.

4. Payment Information

As a merchant, we are required to comply with the Payment Card Industry Data Security Standard (PCI DSS), which is an information security standard for organisations that handle credit or debit card data.

We never see, store, or have access to your card or banking details.

5. Cookies and Analytics

Our website may use cookies or analytics tools to:

  • Improve website performance and functionality
  • Understand how visitors use our site

You can disable cookies in your browser settings if you prefer.

6. Disclosure to Third Parties

We may share your information with third parties only when necessary to provide our services, such as:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting or analytics providers

All such third parties are required to handle your information securely and only for the purpose it was provided.
We do not disclose your personal information overseas unless required by a service provider integral to our operations (e.g., website hosting or payment processing). Where this occurs, we take reasonable steps to ensure your information is protected in accordance with the APPs.

7. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
We do not print or store physical copies of customer data. Digital records are stored securely and accessible only by authorised personnel.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it’s inaccurate or outdated.
Please get in touch with us at info@tracksidegear.com if you wish to access, update, or delete your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last updated” date. We encourage you to periodically review this Privacy Policy, so you remain informed about how we handle your personal information.

Last updated: 10 November 2025